Refunds & Returns Policy

At Modern Nest, we want you to shop with confidence. We carefully select quality products and are committed to meeting our obligations under the Australian Consumer Law (ACL).

12-Month Warranty

All eligible products are backed by a 12-month warranty against manufacturing defects and faults.

The warranty does not cover:

  • Normal wear and tear
  • Damage caused by incorrect assembly or installation
  • Misuse, accidents or neglect
  • Inadequate care or maintenance
  • Damage to packaging after delivery

Each warranty claim is assessed individually, and we'll work with you to provide the most appropriate resolution.

Change of Mind

As many of our products are sourced directly from trusted suppliers, we do not offer refunds, returns or exchanges for change of mind.

This includes if you:

  • Change your mind after placing an order
  • Order the incorrect item, size or colour
  • Decide you no longer want the product
  • Find the product elsewhere

We encourage you to carefully review product descriptions, dimensions and specifications before completing your purchase.

This policy does not affect your rights under the Australian Consumer Law. If your item is faulty, damaged, incorrect or does not meet the consumer guarantees, we'll work with you to provide an appropriate remedy.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incomplete or incorrect, please contact us as soon as possible.

To help us resolve your claim quickly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photographs or a short video showing the problem

Please keep the item and all original packaging until your claim has been assessed, as we may require additional information. Returns should only be sent once authorised by our team.

Refunds, Replacements & Parts

Once your claim has been approved, we'll arrange the most suitable solution, which may include:

  • A replacement product
  • Replacement parts
  • A repair (where applicable)
  • A refund to your original payment method

Refunds are processed back to the original payment method once approved.

Replacement products and spare parts are subject to availability.

Please ensure your delivery details are correct when placing your order. Additional delivery charges may apply if an order needs to be re-shipped due to an incorrect or incomplete delivery address.

Product Recalls

In the unlikely event of a product recall, we'll contact affected customers directly with clear instructions and provide an appropriate remedy in accordance with the Australian Consumer Law.